Last updated: July 28, 2026
1. PRIVACY POLICY
Negotiate For You is committed to protecting your privacy and handling your personal information responsibly.
This Policy explains how Sales Vision Direct, trading as Negotiate For You (“Negotiate For You”, “we”, “us” or “our”), collects, holds, uses and discloses personal information.
It also explains how you may access or correct your personal information, ask questions about our privacy practices, or make a privacy complaint.
Our contact details are:
Business name: Negotiate For You
This Policy applies to information collected through our website, online forms, payment processes, email, telephone, messaging services, live chat and our negotiation services.
2. The personal information we collect
The personal information we collect depends on how you interact with us and the type of negotiation service you request.
We may collect:
- your name, address, email address and telephone number;
- your billing and payment details;
- information about the property, vehicle, product, asset or other item you wish to purchase;
- the seller’s or agent’s name and contact details;
- your preferred purchase price, maximum budget, proposed terms and negotiation instructions;
- information about offers, counteroffers and communications between the parties;
- copies of listings, advertisements, quotations, contracts, reports, correspondence and supporting documents;
- information required to conduct market research or a comparative market analysis;
- details of previous services, referrals, discounts and loyalty benefits;
- records of our calls, emails, messages, online chats and other communications;
- information you provide when you submit an enquiry, create an account, make a payment or engage our services;
- information about complaints, disputes or concerns relating to our services;
- technical information such as your IP address, browser, device, operating system, referring website and activity on our website; and
- any other information you choose to provide to us.
We generally do not require sensitive information. Please do not provide sensitive information unless it is reasonably necessary for your negotiation and you consent to us collecting it.
3. Information about other people
You may provide us with personal information about sellers, sales agents, dealers, brokers, advisers, representatives, referral contacts or other people involved in a proposed transaction.
Before providing information about another person, you should ensure that you are authorised to provide it and that the person would reasonably expect their information to be provided to us for the relevant purpose.
We will only use that information for purposes connected with providing our services, administering the proposed transaction, complying with the law or otherwise as permitted by this Privacy Policy.
4. How we collect personal information
We may collect personal information:
- directly from you through our website, enquiry forms, checkout, email, telephone, video call, live chat or messaging services;
- when you purchase or use our services;
- when you provide documents, links, listings, instructions or other transaction information;
- from a person acting on your behalf;
- from sellers, sales agents, dealers, brokers, advisers and other parties involved in the proposed purchase;
- from publicly available sources, including property listings, vehicle listings, business websites, government databases and market information services;
- from analytics, advertising and website technology providers;
- from payment providers; and
- from our professional advisers, contractors and service providers.
Where practical, we will collect personal information directly from you.
5. Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
- respond to your questions and enquiries;
- assess whether we can assist with your proposed negotiation;
- verify your identity and contact details;
- analyse the property, vehicle, asset or item you wish to purchase;
- conduct comparative market research and pricing analysis;
- prepare for and conduct negotiations on your behalf;
- contact sellers, sales agents, dealers and other relevant parties;
- communicate offers, counteroffers, conditions and proposed terms;
- follow your instructions and administer our engagement;
- process the engagement fee, success fee and any other agreed payment;
- determine whether a success fee has become payable;
- maintain records of negotiations and completed transactions;
- provide customer support and respond to complaints or disputes;
- administer loyalty, repeat-client and referral benefits;
- send service-related communications;
- send marketing communications where you have consented or where otherwise permitted by law;
- improve our website, processes and services;
- prevent fraud, misuse, unauthorised access or unlawful activity;
- enforce our Terms and Conditions and other agreements;
- comply with legal, regulatory, insurance, accounting and record-keeping obligations; and
- protect our lawful interests and the rights or safety of our clients and others.
We may also use information for another purpose where you have consented or where the use is otherwise authorised or required by law.
6. Authority to communicate with third parties
When you engage us, you may authorise us to contact sellers, sales agents, dealers, brokers or other representatives on your behalf.
To provide the service, we may disclose information including:
- your name or the name of your nominated representative;
- your interest in the property, vehicle or item;
- your proposed price, conditions and preferred terms;
- information necessary to verify that we are authorised to negotiate for you; and
- any other information you have authorised us to communicate.
7. Payment information
Payments may be processed by a third-party payment provider.
We may receive and retain limited transaction information, such as:
- your name;
- billing details;
- transaction amount;
- payment date;
- payment status; and
- a transaction or payment reference number.
We do not ordinarily store complete credit or debit card numbers. Your payment provider handles payment information according to its own terms and privacy policy.
The payment provider currently used by us is Stripe.
8. Website analytics, cookies and similar technology
Our website may use cookies, pixels, analytics tools and similar technology.
These technologies may collect information about:
- your device and browser;
- your IP address and approximate location;
- pages viewed and links selected;
- the time and date of your visit;
- referring websites;
- form and checkout activity; and
- how visitors use our website.
We use this information to operate and secure our website, understand website performance, improve the user experience and measure our marketing.
Our website may use services such as:
- Google Analytics;
- Google Ads;
- Meta Pixel;
- website hosting and security services;
- WordPress and related plugins;
- live-chat software; and
- email marketing or customer relationship management platforms.
You may be able to block or delete cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.
9. Marketing communications
Where permitted by law, we may use your contact details to send you information about our services, offers, referral program and related updates.
You may unsubscribe at any time by:
- selecting the unsubscribe link in an email;
- replying to the message;
- contacting us at hello@negotiateforyou.com.au or
- following any other opt-out instructions provided.
Unsubscribing from marketing will not prevent us from sending communications reasonably necessary to provide a service, administer your account, process a transaction or comply with the law.
10. Who we may disclose information to
We may disclose personal information to:
- sellers, sales agents, dealers and other parties involved in a negotiation;
- people you authorise us to contact;
- payment processors and financial institutions;
- website, hosting, software, data-storage and cybersecurity providers;
- email, communications, live-chat and customer-management platforms;
- market-data, property-data and vehicle-data providers;
- contractors, consultants and administrative service providers;
- accountants, insurers, lawyers and other professional advisers;
- government, regulatory, law-enforcement and dispute-resolution bodies where required or authorised by law;
- a purchaser or potential purchaser of our business, subject to appropriate confidentiality arrangements; and
- any other person where you have consented to the disclosure.
We do not sell your personal information.
11. Overseas disclosure and storage
Some of our service providers may store or process information outside Australia, including through cloud-hosting, analytics, payment, email or customer-management platforms.
The countries in which information may be processed will depend on the providers we use and may include Australia.
Where reasonably practicable, we take steps to ensure overseas recipients handle personal information appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian law.
12. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These steps may include:
- password-protected systems and accounts;
- access restrictions;
- encryption and secure website connections;
- reputable payment and hosting providers;
- software and website security updates;
- backups and monitoring;
- confidentiality obligations; and
- limiting access to people who reasonably require the information.
No internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.
You are responsible for keeping any account details, passwords and devices used to communicate with us secure.
13. Retention and deletion
We retain personal information for as long as reasonably necessary to:
- provide our services;
- administer completed and proposed negotiations;
- maintain financial, business and transaction records;
- manage complaints or legal claims;
- comply with tax, accounting, insurance and legal obligations; and
- operate our loyalty and referral programs.
When information is no longer reasonably required, we will take reasonable steps to delete it or permanently de-identify it, unless we are required or authorised to retain it.
14. Accessing and correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
Please send your request to:
Email: hello@negotiateforyou.com.au
Subject: Privacy Request
We may ask you to verify your identity before providing access or making a correction.
We will respond within a reasonable period. In some circumstances, the law may permit or require us to refuse access. Where appropriate, we will explain the reason for the refusal and the available complaint process.
We will not charge you for making an access request. We may charge a reasonable administrative cost for providing access where permitted by law, but we will advise you of any proposed cost first.
15. Privacy complaints
To make a complaint about how we have handled your personal information, contact us at:
Email: hello@negotiateforyou.com.au
Phone: 02 9700 8882
Address: Office 1023 Botany Rd Mascot 2020
Please provide sufficient details for us to understand and investigate your concern.
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
Where the Privacy Act 1988 applies to us and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
16. Third-party websites
Our website may contain links to third-party websites, listings, payment services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policy of a third-party service before providing personal information to it.
17. Children
Our services are intended for people aged 18 years or older.
We do not knowingly enter into service agreements with children. A parent, guardian or legally authorised representative must contact us where a proposed service relates to a person under 18.
18. Data breaches
Where required by law, we will assess suspected data breaches and notify affected individuals and the relevant regulator where an eligible data breach has occurred.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website with the date it was last updated.
Your continued use of our website after an updated policy is published does not remove any rights you have under applicable privacy law.
20. Contact us
Questions about this Privacy Policy may be directed to:
Negotiate For You
Legal entity: Sales Vision Direct
ABN/ACN: 169201334
Email: hello@negotiateforyou.com.au
Phone: 02 9700 8882
Address: Office 1023 Botany Rd Mascot 2020